COVID-19 Retailer Resource Hub

Are your staff skilled up and ready?

Skills to get through COVID

HLTSS00065 INFECTION CONTROL SKILL SET

$150 ONLINE COURSE

Learn the essential skills and knowledge to decrease the risk of infection of dangerous diseases and contaminants, such as COVID-19, while performing your daily duties. Customers are now more mindful of where they shop - you can show your business is well and truly COVIDSafe with this certification.

This accredited skill set has been contextualised to apply specifically to the retail environment, and is conducted online through our eLearn platform.

DEALING WITH AGGRESSIVE & ABUSIVE CUSTOMERS

$55 ONLINE COURSE

Customer aggression is on the rise, and it can be a challenge for retail workers to keep control of an escalating situation. What is the best way to handle a customer whose behaviour becomes threatening? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away?

Learn the skills you need to identify red flags, manage conflict safely and how to pick yourself up after such incidents in our flexible online course.

NEED SPECIFIC SKILLS?

If you are looking for more retail-specific training for yourself or your team, see all of our flexible courses that cover both online and in-person deliveries. Don't see courses you need? Talk to us on training@nra.net.au and our team can work out bespoke courses for you.