The essential guide to redundancy during COVID-19

By Calum Woods and Lindsay Carroll, NRA Legal

The unprecedented disruption caused by coronavirus (COVID-19) has left many employers considering their immediate options to reduce expenditure over the coming weeks and months.

In most cases, substantial cost-savings may be able to be achieved by consulting with employees about reducing their hours of work by agreement or taking annual leave until the business is able to recover. However, should these avenues prove unsuccessful the only option available to employers to ensure the continuation of their business may be to make positions redundant. Where at least 15 employees are made redundant, employers are also required to notify Centrelink in writing of the redundancies.

In this article we break down the two sides to a redundancy: genuine redundancy as a response to a termination claim, and the entitlement to receive redundancy pay.

Genuine redundancy

Despite its name, a redundancy is still treated at law as a dismissal at the initiative of the employer. This means that all the same protections available to employees who have been dismissed for any other reason are also available to employees who have been made redundant.

Where a redundancy is “genuine” it will operate as a jurisdictional objection (similar to a defence) against an application for unfair dismissal. It is also useful to disprove an allegation that a dismissal was discriminatory or in contravention of the general protections.

For a redundancy to be genuine there are three elements that must be satisfied:

  1. The employee’s job was no longer required to be performed by anyone because of changes in the operational requirements of the employer’s enterprise;
  2. The employer has complied with any obligation in a modern award or enterprise agreement to consult about the redundancy; and
  3. It would not have been reasonable in all the circumstances for the employee to be redeployed within the employer’s enterprise or an associated entity of the employer.[1]

Importantly, all three requirements must be complied with in order for a redundancy to operate as a defence to an unfair dismissal application. Even if the circumstances surrounding a redundancy are entirely uncontroversial, for example, a store being closed, if the employer failed to consult with the employee about the closure the dismissal may still be found to be unfair.

When dealing with redundancies, it is important to distinguish between the employee’s job and the employee themselves. It is the job that is made redundant, and it so happens to be the case that the employee is performing that job. For this reason, it is not appropriate to rely on redundancy as a reason to exit underperforming employees whose job is otherwise required to be performed.

The Fair Work Commission (FWC) has generally been reluctant to make any determinations to the effect that a business should not have restructured its operations, however it is best practice to be able to demonstrate that the changes were necessary having regard to things like:

  • a downturn in business;
  • the closure of a store;
  • outsourcing; or
  • efficiency improvements as a result of redistributing an employee’s responsibilities (including amalgamating responsibilities into a more senior position).[2]

It is often the case that the duties an employee performs will continue to be required, however they will be redistributed to other employees within the enterprise. The FWC has long recognised this operational reality,[3] and as such the test is not whether some of the employee’s duties survived the redundancy, rather whether their job still exists in some form.

This, in effect, creates a prohibition against recruiting for the employee’s job after it has been made redundant. This is also closely related to the obligation to redeploy an employee, where it is reasonable to do so in the circumstances.

Whether redeploying the employee will be “reasonable” depends on the circumstances of each matter, however in general, any position the employee is able to perform within their knowledge and experience (even significantly lower level positions)[4] may be required to be offered.

Contrary to popular belief, there are no concrete rules about how long an employer must wait before recruiting for an employee’s job that was made redundant or any other position that the employee may reasonable be redeployed. While this assessment is made at the point in time when the redundancy takes effect,[5] a job advertisement 13 days for example after the dismissal takes effect tends to suggest that the redundancy was not genuine as it indicates the job was available when the decision was made.[6]

The one element that has caught many employers by surprise is the requirement to consult about any redundancies. Importantly, an employer is only required to consult about a redundancy where it is required under a modern award or enterprise agreement that applies to the employee.

Almost all modern awards (including the General Retail Industry Award 2010, the Fast Food Industry Award 2010, and the Clerks–Private Sector Award 2010) contain consultation obligations for “major workplace change”. This obligation requires that as soon as a definite decision has been made to make a job or jobs redundant, the employer notifies any affected employees in writing, and discusses the redundancies with them.

These discussions also provide the employer with a meaningful opportunity to explore redeployment options with the employee. While the discussions may not in fact change the decision, a failure to consult where the employer was required to do so will be fatal to an argument that the dismissal was a case of genuine redundancy.[7]

Where redeployment is offered however and declined by the employee, this may have implications on the amount of redundancy pay the employee may be entitled to.

Redundancy pay

Alongside the protections available to an employee for having their employment terminated, a redundancy may also give rise to an obligation to pay the employee redundancy pay. Like anything however, there are exceptions to this requirement. In general, there is no requirement to pay redundancy pay where:

  1. the employee is engaged on a casual basis;
  2. the employee has less than 12 months’ continuous service;
  3. the business has less than 15 employees;
  4. in some situations, where there is a transfer of business (for example, the sale of a store), and the employee declines a position on substantially similar terms;[8] or
  5. the FWC orders that no redundancy pay is payable.

The FWC has the power to reduce the amount of redundancy pay required to be paid in two circumstances: where the employee does not have the capacity to pay, or where the employer obtains “other acceptable employment” for the employee. The second limb commonly arises where the employer is offered to be redeployed to satisfy the genuine redundancy requirements, and the offer is refused by the employee.

In these circumstances, depending on how similar the two different roles are, the employer may apply to the FWC to reduce the amount of redundancy pay payable to the employee on the basis that they had obtained other acceptable employment.

It is also important to be across the terms of an enterprise agreement, modern award or contract of employment that may apply to an employee, as these may provide higher obligations than under the Fair Work Act 2009.

Redundancy pay is payable in addition to an employee’s other entitlements, such as accrued but untaken annual leave, long service leave, and payment in lieu of notice. It is possible to provide the employee with notice of when a redundancy takes effect rather than make payment in lieu of notice, however this should occur alongside any consultation that may be required.

The interconnected nature of redundancy as both a defence to a dismissal claim, and an employee’s entitlement to receive redundancy pay can be complex to navigate. However, managing this process effectively will allow the business to harness the benefits brought about by any restructure.

If you are considering making a position redundant and need assistance navigating the process, or wish to apply to the FWC to reduce the amount of redundancy pay payable to an employee, contact NRA Legal on 1800 RETAIL (738 245).


[1] Fair Work Act 2009 ss.389(1) and (2).

[2] Mackay Taxi Holdings Ltd T/A Mackay Whitsunday Taxis v Wilson [2014] FWCFB 1043 at [42].

[3] See for example, Tuchin v Mills Brands [2020] FWC 583 per Boyce DP at [25].

[4] Jenny Craig Weight Loss Centres Pty Ltd v I Margolina [2011] FWAFB 9137.

[5] Ulan Coal Mines Pty Ltd v Honeysett and Others [2010] FWAFB 7578.

[6] Dale v Marky Industries Pty Ltd [2019] FWC 8446 at [100].

[7] See for example, Wegner v Roxby Hardware Pty Ltd T/A Roxby Traders [2019] FWC 7297.

[8] Section 122 of the Fair Work Act 2009 deals with how transfer of employment situations affect an obligation to pay redundancy pay. Determining whether a transfer of employment (or a transfer of business) has occurred can be complex, and we recommend seeking advice on whether these exceptions will apply.

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